Glia has announced that its digital-first solution is now accessible through Jack Henry's Banno Digital Platform.
The integration will allow more banks and credit unions to employ Digital Customer Service, transforming the way they serve and support customers in a digital world.
Integrating Glia's communication and collaboration capabilities into Jack Henry's digital banking platform enables companies to interact with customers across all digital channels, like SMS, chat, and voice.
"Glia is making Digital Customer Service accessible to a growing number of banks and credit unions, empowering them with powerful tools to digitalize and transform customer service. Our integration with Jack Henry accelerates that mission, allowing more institutions to facilitate digital-first engagements within the digital domain. As part of Jack Henry's ecosystem, we are helping community institutions create competitive advantage," said Steve Kaish, SVP of Alliances for Glia.
Glia recently acquired leading bot provider Finn AI, resulting in a unified solution that allows financial institutions to provide customers with a seamless digital experience across both virtual and human assistants, ultimately boosting customer satisfaction.
Glia leveraged the Banno Digital Toolkit to embed its DCS technology into the digital experiences offered by community and regional financial institutions.
Further, access to Jack Henry's API, design, and authenticated frameworks has enabled Glia to directly integrate into the digital platform, contributing to a seamless banking experience. Glia joins Jack Henry's growing ecosystem of over 850 fintechs, providing approximately 8,000 financial institutions with relevant financial products and services for their account holders.
Glia has recently partnered with Tethr to help companies gain more insights from customer conversations.