Prompt and data solutions provider HumanFirst has joined forces with Infobip to integrate directly with Infobip's comprehensive communications suite. This collaboration is set to help enterprise teams manage and make sense of unstructured data by leveraging large language models (LLMs).
From streamlining support call summaries to tackling complex tasks like contact center topic modeling, the partnership provides a range of capabilities.
"We believe large language models (LLMs) will be the primary way customer-facing teams make sense of their data. We're committed to enabling any and every team with the skills they need to do that work," says Alex Dubois, SVP Strategic Growth and Partnerships at HumanFirst.
Infobip has recognized HumanFirst as a key partner in delivering high-performance generative AI strategies to customer-focused teams. Through collaborations with industry giants like Google, Deloitte, and HomeServe, HumanFirst has accelerated data-driven transformations, reducing costs by 80% and increasing the number of non-technical experts working with data sevenfold.
"At Infobip, we value innovation and customer-centricity. HumanFirst helps us with both. We believe companies around the world will be able to show up for their customers in new and powerful ways with Infobip and HumanFirst," shares Ivan Ostojić, Chief Business Officer at Infobip.
By integrating HumanFirst's solutions, Infobip has already made significant strides, generating over 220 knowledge articles with generative AI to address repetitive support queries.
Infobip will enable customer-facing teams to extract valuable insights from data more effectively, thanks to a low-code LLM playground connected to its data source.The HumanFirst platform is now accessible on Infobip Exchange, with the integration being offered at no additional cost.
