A Danish insurance company Alm. Brand Group has chosen Cognizant to elevate efficiency, enrich the customer experience, and bolster the group's competitive edge. This collaboration marks a strategic shift, with Cognizant taking on various business processes that were previously outsourced to different vendors by Alm. Brand Group, focusing on the infusion of automation.
Cognizant is poised to automate various tasks, encompassing insurance policies and administrative functions that manual and repetitive workflows have long characterized. The goal is to introduce a paradigm shift, where the automation initiative translates into accelerated task completion, thereby enhancing the overall customer experience. Together, Cognizant and Alm. Brand Group's automation specialists will delve into identifying additional areas ripe for automation, harnessing the power of innovation to streamline operations.
"The latest development within business process outsourcing increasingly involves automating outsourced processes for greater efficiency and improved customer experience and thereby strengthening competitiveness. That's why we at Alm. Brand Group have chosen Cognizant as our new outsourcing partner, as they are particularly skilled at collaborating with companies to automate all or part of their business processes," said Camilla Amstrup, Group Executive Director responsible for Commercial Lines at Alm. Brand Group.
Adding a unique dimension to this collaboration, Cognizant will leverage the expertise housed within its Danish and Nordic speaking Centre of Excellence in Vilnius, Lithuania. This specialized center boasts in-depth knowledge in the realms of insurance and automation, acting as a pivotal hub for driving transformative change. Looking ahead, Cognizant envisions consolidating all outsourced Alm processes. Brand Group in Vilnius by 2024, marking a strategic evolution in the landscape of outsourced operations.
"We are thrilled to be working with Alm. Brand Group to support them in automating manual and repetitive processes. The insurance sector has vast potential to modernize its operations and automation is a highly effective technology to improve efficiency, reduce costs and enhance customer experience. Automation often sets businesses up for future readiness, enabling greater transformation and preparedness for the advancement of technologies such as Generative AI. Businesses – and industries – who prioritize digital transformation are often able to gain a greater competitive advantage," said Thomas Djursoe, Country Manager of Cognizant Denmark.
Apart from insurance companies, Cognizant has partnered with companies from other areas, such as healthcare and pharmaceuticals, to offer generative AI solutions and enhance digital experiences.
