NICE has entered into a definitive agreement to acquire LiveVox, an omnichannel contact center solutions company, for about $350 million.
The merger promises to deliver "the only truly unified platform" for voice and digital interactions. The two companies will help organizations boost their CX efforts through smart conversational AI, convergence of knowledge, data, channels and various capabilities, and an interaction-centric cloud platform.
“Today, we are taking another major step in making smart conversational AI a reality. The era of Digital Engagement is already here and we are excited to enable organizations to propel their Digital Engagement and Conversational AI forward. In joining forces with LiveVox we now have the strongest and broadest proactive outreach portfolio. NICE has a remarkable track record in augmenting its leading innovation with complementary acquisitions. I am excited about this acquisition, and I am positive that together with the experienced and talented LiveVox team we will create an outstanding incremental value to our customers and shareholders,” said Barak Eilam, CEO, NICE.
With over two decades of CX domain-specific expertise and capabilities in AI-driven proactive outreach, LiveVox has built a diverse and loyal customer base comprising hundreds of enterprises of all sizes. NICE’s acquisition of LiveVox also builds upon both companies' domain expertise and incredibly talented teams.
The transaction is expected to close in the first half of 2024 after which LiveVox will be taken off Nasdaq.
“This is great news for our customers, employees, and shareholders. NICE is an amazing organization and its breadth, reach and commitment to continuous innovation promise to amplify our growth and the capabilities of the complementary solutions we can bring to market together. Today’s announcement marks the beginning of a thrilling new chapter for LiveVox, and we are excited to embark on this journey alongside a prominent global leader in Customer Experience platforms and trusted AI solutions," said John DiLullo, CEO, LiveVox.