Pega Infinity ’23, a Deeper Dive into the Future of Enterprise Automation 

Pegasystems has unveiled Pega Infinity '23, the latest version of its low-code platform for large enterprises. This upgraded version introduces a range of new features aimed at helping organizations progress toward becoming autonomous enterprises. It achieves this by integrating artificial intelligence (AI) and automation to facilitate self-optimization, enhancing efficiency and effectiveness.

"With all of the excitement around the potential of generative AI, businesses need to understand what aspects of the technology can be practically applied to help achieve their goals more efficiently and effectively. Pega Infinity '23 is doing just that – bringing together the latest AI and automation technology so that organizations can reach a level of self-optimization that results in better experiences for employees and customers today, with the agility to further scale and evolve as business needs change in the future," said Kerim Akgonul, chief product officer, Pega.

Pega Infinity '23 has introduced advanced intelligence, low-code development, and autonomy features across its entire product lineup. It spans various sectors like Pega Platform, Pega Customer Decision Hub, Pega Customer Service, and Pega Sales Automation. One noteworthy addition is Pega GenAI, a suite of over 20 capabilities accessible via Pega Cloud, harnessing generative AI to enhance and expedite low-code development, customer engagement, customer service, sales, and back-office tasks. These enhancements make Pega Infinity '23 products more efficient and user-friendly while ensuring human oversight through controls, governance, and auditing measures.

Pega Infinity '23 enhances productivity with features like Constellation UX, streamlining tasks for quicker customer self-service and development acceleration. Pega Process Mining identifies and prioritizes inefficiencies in customer journeys, while Pega Insights offers an improved drag-and-drop interface for generating and sharing actionable insights from workflow data. Furthermore, the update introduces collaborative low-code capabilities, making it simpler for developers to share and find reusable components.

Pega Infinity '23 introduces robust Pega Cloud support for generative AI, featuring a secure trust layer for accessing large language models (LLMs). Initially, this update will offer built-in LLM support for Microsoft Azure's OpenAI Service.

Pega Infinity '23 latest offerings  

The AI-powered Developer Chat is a generative AI chat function that aids Pega users in real-time by addressing their product support queries. It seamlessly integrates with Pega's training, documentation, and technical support resources, enhancing user productivity and efficiency for better results.

The Process Fabric Manager Dashboards, a part of Pega Process Fabric, provide managers with enhanced visibility into team performance across various applications. This includes insights into workload distribution and pending tasks, allowing managers to allocate work more effectively and establish achievable deadlines, ultimately improving employee experience.

GenAI-Powered Treatments leverage generative AI to create and enhance next-best-action treatments. These treatments are tailored to individual customer preferences, offering diverse tones and perspectives to foster empathy. Additionally, they analyze their performance and suggest high-value treatments to customers. Pega Infinity is Pega's primary software suite, equipped with AI-driven decision-making and workflow automation functionalities. It brings together customer engagement, customer service, and intelligent automation into one platform, facilitating faster digital transformation.