Software and data insights company Simpleview has partnered with Satifi Labs, a conversational AI platform, to offer a new chat integration that boosts customer satisfaction, increases revenue, and saves staff time.
"We are thrilled that this partnership will connect our clients with Satisfi Labs' AI and live chat services. Satisfi Labs has excelled at helping destinations communicate with visitors and build stronger relationships with partners, which aligns with Simpleview's goal to provide DMOs with the best technology and tools in the industry," said Greg Evans, Chief Revenue Officer of Simpleview
Integrating Satisfi Labs' AI-powered chat and Simpleview's content management system (CMS) and customer relationship management (CRM) enables Destination Management Organizations(DMO) to reply to the questions on their website about events, listings, health and safety measures, parking, etc. Built specifically for DMOs, the AI chat solution provides a real-time experience and information through the web or mobile.
The integration will enable DMOs to improve customer satisfaction after business hours and influence traffic.
"Visitors want to get answers digitally 24/7, which is why destinations are investing in conversational channels to meet visitor demand. We are excited to partner with Simpleview to provide an automated and scalable solution that leverages Simpleview's CMS and is specifically tailored to help visitors converse with DMOs," said Don White, Chief Executive Officer of Satisfi Labs.
More about Simpleview
Simpleview is a provider of CRM, CMS, website design, digital marketing services, and data insights for venues, DMOs, and tourism boards. The company aims to advance the relevance of travel and tourism across the world. It offers many services such as helping DMOs lift their brand and web presence, consolidating data into charts and graphs, providing advanced strategies and campaign management, etc.
More about Satisfi Labs
As an AI platform for sports, entertainment, and tourism, Satisfi Labs enables brands to have automated and consistent conversations with their customers. The company offers on-brand messaging across multiple digital communication channels while also collecting real-time data. Some of the major investors in Satisfi Labs are Google, Major League Baseball, TechStars, and Florida Funders.