The Next Generation of 8×8 Phone App for Microsoft Teams Is Out

8x8 has revealed the next generation of the 8x8 Phone App for Microsoft Teams, which enables users to receive calls through the Teams calling window, contributing to a more intuitive user experience.

Part of the 8x8 for Microsoft Teams solution portfolio, the 8x8 Phone App connects the Public Switched Telephone Network (PSTN) with Microsoft Teams to provide organizations with the most cost-effective method to enable native calling in Teams.

The solution does not require any additional software, desktop plugins, mobile apps, or per-user Teams Phone licenses.

The 8x8 for Microsoft Teams solution portfolio also includes the solution certified for Teams 8x8 Contact Center, and the premium direct routing as a service solution, 8x8 Voice for Microsoft Teams. The solutions are built on the 8x8 XCaaS (eXperience Communications as a Service) integrated cloud communications and contact center platform, providing organizations with global coverage and full cloud telephony replacement in 59 countries.

“At 8x8, we are constantly looking for ways to innovate and provide our customers with the products and experiences that best fit their business and working needs. With the 8x8 Phone App for Microsoft Teams, we are providing our customers with the familiar Teams user interface coupled with our resilient, secure, compliant, and reliable technology on the backend. By providing a truly Teams native calling experience, we are not only offering a cost-effective option that improves productivity and efficiency, but it also enhances the overall user experience,” said Hunter Middleton, Chief Product Officer at 8x8, Inc.

The 8x8 Phone App provides accurate presence status, call transfers, recordings, captions, and transcriptions by conducting all calls and functions within Microsoft Teams. Further, the integration is provisioned from the cloud by an administrator without device management tools.

Key features of the 8x8 Phone App for Microsoft Teams include cost-effective PSTN calling in Teams, a native user experience with no additional plugins or software, streamlined deployment, and flexible licensing.

8x8 XCaaS, which includes an integrated cloud contact center, business phone, team char, video meetings, and SMS capabilities, is a secure and compliant cloud platform that offers the highest levels of reliability with a financially backed, platform-wide 99.999 percent uptime SLA across an integrated cloud UCaaS and CCaaS solution.