External enterprise learning platform Thought Industries has unveiled tia, a generative AI application designed to transform interactions between sales, customer success, and customer service teams with their clients and prospects.
"The introduction of tia marks a significant expansion of our product offering, enhancing both immediate and long-term learning solutions. tia aligns with our commitment to facilitating more effective learning experiences while supporting individual growth. In the broader industry context, tia represents a breakthrough in automated, AI-supported learning tools, and its ability to integrate into existing platforms and provide immediate, contextually relevant information is setting a new standard for digital learning and support," shares Robin Wadsworth, CEO, Thought Industries.
On-demand intelligence
tia turns a sales enablement portal into an expansive discovery resource, offering in-app knowledge base articles and tailored learning pathways. By leveraging retrieval augmented generation (RAG), tia indexes a company's knowledge base and training content to provide frontline teams, such as sales and customer success, with the most relevant insights exactly when needed.
Moreover, the solution addresses real-world challenges faced by professionals by providing instant access to embedded knowledge, meeting the rising demand for advanced, AI-driven learning enhancements. Acting as an AI-powered assistant, tia enables teams to answer complex customer and sales inquiries on the spot, eliminating the need to rely on internal technical teams or subject matter experts.
Surpassing static solutions
Driven by AI, tia equips employees with the tools and information they need for more sophisticated and effective customer interactions. As a versatile learning companion, tia integrates seamlessly into various systems and adapts to the unique dynamics of each team. It meticulously audits and assimilates content from diverse business knowledge sources, including technical documents, blog posts, customer education courses, and other specialized company information. By tracking usage and interactions, the tool identifies knowledge gaps and updates its knowledge base to address the most common queries.
This cycle of observation and refinement enables users to fine-tune tia's responses and develop a content strategy based on actual user data, ensuring the team’s needs are met accurately. With the ability for users to add content via direct URL links, Google Drive connections, or manual PDF uploads, tia can be seamlessly integrated into daily-use platforms like Slack, support sites, or directly within products, ensuring essential knowledge is always accessible for effective customer support and assistance.
