Twilio joins forces with Jack Henry to enable banks and credit unions to enhance communication and engagement with their customers through various digital channels.
“The close collaboration between the Twilio and Jack Henry teams has allowed us to continue to strengthen connections between financial institutions and their account holders. It is imperative that the partners we work with are reliable and able to personalize, all with scale in mind. Twilio checks all these boxes and more. We started working together with the implementation of Authy for 2FA, and our partnership has continued to grow across products and digital channels,” said Chad Killingsworth, Head of Engineering at Jack Henry.
Jack Henry will leverage various Twilio products to enhance different stages of the customer journey.
Twilio's Programmable Messaging API facilitates SMS text alerts for account notifications and marketing messages. This includes comprehensive software management for phone numbers, deliverability, compliance, and replies, all supported by Twilio's recognized reliability.
In addition, Twilio's Authy provides a seamless two-factor authentication solution for onboarding and login processes. This single API streamlines the functionality of a complete one-time password (OTP) delivery system.
Ensuring scalability is crucial for the joint Banno Digital Platform and Enterprise Notification Services by Jack Henry. To maintain reliable communication amidst this rapid expansion, Twilio helps Jack Henry securely send millions of messages to account holders each month.
“The platform Jack Henry built, powered by Twilio, is improving the financial services experience for millions of Americans. Jack Henry understands the importance of investing in customer engagement, not only for their customers but for the growth of their business. Twilio found, in our most recent State of Customer Engagement Report, businesses that invest in digital customer engagement have seen their top-line revenues rise by an average of 90%,” said David Lowes, Senior Director Global ISV.
Not too long ago, Twilio revealed survey results, showing that marketing teams have welcomed AI with open arms - and rightly so, considering its use cases in marketing efforts.
