Conversational AI for healthcare provider Hyro has partnered with digital transformation solutions firm UST to enable clients of UST ContineoHealth - its healthcare technology consulting arm - to leverage Hyro's conversational AI assistants. Hyro's innovative platform will be integrated into their existing contact center setup and within their tech stack.
As only half of patients are satisfied with their healthcare provider's contact centers, leaders are looking for ways to bridge the efficiency gaps. Forty-six percent of call center leaders are already deploying, or plan to deploy, Large Language Model-based solutions to streamline the request resolution process. Hyro's Adaptive Communications Platform upgrades UST's suite of digital transformation and engagement solutions while giving healthcare providers and health systems access to onboarded AI assistants for patient-facing tasks such as prescription refills, FAQ resolution, appointment management, and troubleshooting.
"We are excited to team up with UST as their trusted partner for conversational AI in healthcare. This partnership allows us to enhance contact centers for our joint customer base, addressing a range of pressing industry pain points. As a major player in the global marketplace, UST is leading the charge in helping healthcare organizations integrate cutting-edge technologies to improve the patient and staff experience," said Israel Krush, Chief Executive Officer, and Co-Founder, Hyro.
The joint offering allows for more efficiency and resolves significantly more requests, leaving agents to deal with more meaningful customer interactions. Automating simple queries such as password reset requests can deflect up to 85% of calls, significantly shortening patient wait times.
UST and Hyro working together will streamline staff workflows and simplify everyday tasks while also enhancing patient experience by providing a broader range of self-service capabilities for greater accessibility.
"UST's patient and clinical engagement solutions – now powered by Hyro's dynamic conversational AI platform – have the potential to dramatically improve patient satisfaction and reduce clinical burnout while optimizing costs across the healthcare enterprise," said Raj Gorla, Chief Executive Officer, UST ContineoHealth.
