Digital company VoiceFoundry has achieved Amazon Web Services (AWS) Conversational AI Competency. The announcement consolidates VoiceFoundry's expertise in providing high-quality, effective chatbots, virtual assistants, as well as interactive voice (IVR) solutions.
Leveraging legacy contact center experience of 40 years, the company focuses on Amazon Connect, AWS's contact center solution.
Voice Foundry's Automated Chatbot streamlines, automates and helps boost the chat experience for both customers and agents. Additionally, having automated chatbots, the platform provides seamless communication for employees and customers.
"VoiceFoundry is proud to achieve the AWS Conversational AI Competency. Redefining customer experience through automation and innovations like chatbots enables our clients to reduce workforce overhead and streamline operations. Our business is growing rapidly in this area, as organizations look to our expertise across the customer experience journey, " said Cliff Wiser, Vice President of Sales Engineering at VoiceFoundry.
Due to the growing demand for conversational AI as consumers prefer interacting with digital channels, most businesses are introducing voice assistants, chatbots, and IVR solutions to lower costs and enhance customer satisfaction.
An achievement such as AWS conversational AI competency makes VoiceFoundry an AWS Partner Network (APN) member which offers effective and high-quality conversational AI solutions that boost customer experience.AWS offers reliable, scalable, and cost-effective cloud computing services to startups and global enterprises alike. To enable seamless integrations of cloud solutions, AWS established the AWS Competency Program, helping customers find AWS Partners with industry experience and expertise.