Yellow.ai has partnered with Infobip to enable enterprises with AI-driven customer support to deliver heightened customer experiences on a global scale. The partnership strategically combines expertise in voice automation, CPaaS (Communications Platform as a Service), and generative AI solutions, with a focus on expanding market presence across North America, Europe, India, the Middle East, and Asia-Pacific.
"At Yellow.ai, we've consistently aimed to leverage our partner ecosystem's synergies to drive business outcomes for our customers. Our collaboration with Infobip will strengthen our presence in existing markets and aid in devising robust go-to-market strategies for new regions such as Europe. Infobip's expertise in creating connected experiences, coupled with our generative AI-powered customer service automation solutions, will undoubtedly empower enterprises to offer more intuitive, and personalized experiences, creating memorable conversations with their customers," said Rashid Khan, CPO & Co-founder, Yellow.ai.
Yellow.ai and Infobip plan to combine their capabilities to create a comprehensive voice solution that caters to the growing demand for personalized and humanized voice interactions. Yellow.ai will leverage Infobip's platform to deploy its CPaaS solutions seamlessly across various channels like WhatsApp, SMS, and email, enhancing conversational experiences. The emphasis will also be on harnessing Yellow.ai's advanced generative AI capabilities, which have already demonstrated success by deploying over 100 gen AI-powered bots within a short span for clients such as Pelago by Singapore Airlines, Oona Insurance, major Indian NBFC companies, and the largest US housekeeping brand.
Industries that will benefit from this partnership include retail, consumer electronics, BFSI (Banking, Financial Services, and Insurance), telecommunications, utilities, and healthcare. The companies aim to jointly strategize go-to-market approaches and customer success initiatives, with a commitment to driving substantial ROI impact globally. While the initial focus is on leveraging existing product suites, both companies envision a long-term collaboration involving joint efforts in product ideation and development.
"We are committed to empowering businesses by providing them with innovative solutions to facilitate end-to-end conversational customer journeys. This strategic partnership with Yellow.ai further aims to create value for brands. Together, we will enable them to establish reliable, secure, and swift connections with their existing and new customers across geographies over their preferred communication channels. Leveraging our combined omnichannel capabilities and Gen AI-powered technologies, we will not only enhance customer journeys but also boost conversion rates, drive sales, and improve customer loyalty," said Harsha Solanki, VP GM Asia, Infobip.
In other news, Yellow.ai has made its generative AI-powered ChatBots and VoiceBots solution for automating customer and employee experiences available on SAP Store.
