Kore.ai Unveils Intelligent Virtual Assistant Automation for Zendesk Sunshine Conversations
Google and Uber Expand Partnership to Boost Customer Experience
Intermountain Health Picks Qualtrics to Enhance Patient and Employee Experiences
40% of Consumers Share Customer Experience with Followers Rather Than Brands
Personalized Communication Beats Super Bowl Ads, New Survey Finds
GoTo Debuts GoTo Customer Engagement Solution for Streamlined Conversations
Chatbots Are Failing to Meet Customer Expectations, Survey Reveals
77% of Consumers Believe Positive Customer Experience Still Requires Human Interaction