
Forethought Infuses Generative AI into Customer Support Automation

Drift Introduces GPT Integration to Provide Suggested Replies in Live Chat

Zoom President Sacked ‘Without Cause‘

US Customer Experience Awards ’23 Finalists Announced!

Chatting with Customers on Your iPhone? Now It‘s Possible

Medallia Names New CEO

Conversica Debuts Its Own GPT-Powered Chat Solution

Boost.ai and Lydonia Join Forces