Customer Preferences

What to Expect in Creative Intelligence in 2023

Millennials and Generation Z are More Demanding Business Buyers, New Report Shows

Moveworks Now Provides Real-Time Translation in More Than 100 Languages

LivePerson Report Highlights a Wide Gap Between Businesses’ and Consumers’ Views on CX and AI

40% of Consumers Share Customer Experience with Followers Rather Than Brands

Conduent Partners with Genesys

GoTo Debuts GoTo Customer Engagement Solution for Streamlined Conversations

Twilio Segment 2023 Report Highlights CDPs as Efficient Growth Drivers