Customer service BPO company Alorica has partnered with LoanPro, a loan processing and management solutions firm, to introduce an all-in-one solution that allows for more efficient and personalized lending and credit servicing.
This first-of-its-kind collaboration merges LoanPro’s configurable lending and credit platform with the digital loan processing from Alorica’s Systems and Services Technologies (SST) to provide customers with a comprehensive lending, leasing, and credit platform, capable of creating and servicing any type of loan, line of credit, lease, or credit card.
“We are pleased to announce our strategic partnership with LoanPro, who shares our commitment to bringing tech-enabled, customer-centric innovation to the market. The key is to forge relationships with best-in-breed partners so that, together, we’re able to deliver a unified, end-to-end solution. We’re focused on driving digital transformation so financial organizations can effectively operate their lending and credit portfolios now and well into the future by staying ahead of their customers’ evolving expectations,” said Mike Clifton, Alorica’s Co-CEO.
This deal also enables financial services companies to offer on-demand customer support, contact center operations, and dispute management services in a blended or managed service model.
“Loyalty risk is at an all-time high. While AI is revolutionizing self-service models for low-consequence scenarios, high-consequence situations still require a human touch. Our collaboration with Alorica solves this for financial services providers. By unifying our modern credit platform with Alorica’s expertise in personal interactions, we address loyalty risk head-on. LoanPro delivers data accuracy, accessibility, and action, which empowers Alorica experts to solve problems instantly for customers. The days of ‘I need to transfer you’ are gone,” added Charles Sweeney, Chief Revenue Officer of LoanPro.
