Conduent has introduced a new service called Conduent CXNow, aimed at both commercial enterprises and government organizations, such as state, local, and federal agencies, to help them swiftly implement customer experience management solutions. The solution harnesses the power of artificial intelligence, offering features like chatbots, sentiment analysis, and predictive engagement to enhance the customer experience.
“Companies understand the benefits of high-caliber customer experiences, but many are challenged to implement solutions because of scale, investment or implementation risks. CXNow’s cloud-based solution is flexible and scalable to meet the needs of a broad range of industries. Conduent enables 1.3 billion customer service interactions annually, drawing on our 30-year experience to help our clients achieve their business goals through people, processes and advanced technology, including AI,” said Cliff Skelton, President and Chief Executive Officer, Conduent.
Conduent's latest solutions as well as vast research, show its focus on enhancing the customer experience across sectors, including healthcare and financial services.
CXNow is a versatile customer experience solution that combines Conduent's CX expertise with cloud-based contact services technology integrated with AI. This comprehensive offering delivers personalized, omnichannel experiences that meet the expectations of customers and constituents.
Top-notch tech combined with skilled staff
Conduent is renowned for its ability to recruit, train, and manage a diverse team of associates with various skills and languages, as recognized by industry experts.
In addition, the company employs analytics and insights to assist businesses and agencies in enhancing customer experiences, boosting efficiency, and strategically deploying their workforce.
Conduent's cloud-based technology stack is built on a fully integrated and secure platform that incorporates conversational AI, sentiment analysis, and predictive engagement to drive improved business outcomes.
