GoTo has launched GoTo Connect CX, an affordable and comprehensive suite of AI-powered, multichannel customer experience (CX) tools. The suite combines the company's phone system and unique AI capabilities to help organizations streamline customer communication and engagement. Connect CX, designed for small to mid-sized businesses and organizations with several locations, is a low-cost, all-in-one solution for providing excellent customer experiences.
“Businesses today are inundated with fragmented and costly capabilities and tools, often not knowing where to begin when it comes to optimizing their customer experience. With GoTo Connect CX, we’ve taken the best of our communications tools, including our latest AI capabilities, and combined them for an unmatched value, opening the door for growing businesses to access this technology,” says Olga Lagunova, Chief Product and Technology Officer, GoTo.
While excellent customer service can boost income and increase loyalty, many businesses struggle with expensive and disorganized communication technologies that fail to match changing customer expectations. GoTo's Connect CX solves this demand by providing a user-friendly solution that streamlines customer communication and increases engagement.
Connect CX provides users with:
Multichannel Communications: Reach customers across their chosen channels, such as WhatsApp, SMS, web chat, Facebook, and Instagram, while using the AI Messaging Assistant to arrange targeted outbound SMS campaigns.
Advanced AI Features: With GoPilot, a virtual assistant for administrators, users can streamline administrative work and address problems swiftly. AI-driven call summaries and transcriptions provide insights into client interactions, allowing organizations to make informed decisions based on real-time data.
Shared Inbox: Manage all two-way consumer communications in a single, easy-to-use inbox.
Business Phone, Meetings, and Messaging: Improve customer interactions with a cloud-based phone system that has a 99.999% uptime and an Attendant Console, a unified admin system for simple maintenance.
Better integrations: Enhance efficiency and customer insights with seamless interfaces into essential systems such as Microsoft Dynamics, Salesforce, Zoho, HubSpot, ServiceNow, Zendesk, and others.
