Infosys and NVIDIA have announced an expanded collaboration to develop AI-driven solutions focused on improving telecom firms' customer experiences and operational efficiency. This cooperation, which leverages Infosys Topaz, a suite of AI-first services, solutions, and platforms based on generative AI technology, will enable telcos to improve customer interactions, optimize network operations, and accelerate service delivery.
"Through our collaboration with NVIDIA, we are poised to unlock cutting-edge enterprise AI capabilities, helping global organizations improve business efficiency. By integrating NVIDIA's advanced AI technologies with Infosys Topaz, we aim to transform network service design, NOC operations, and contact center functionalities. It will also help ensure the safe and responsible deployment of AI. This collaboration exemplifies our commitment to drive innovation and operational excellence for our customers," said Anand Swaminathan, EVP & Global Industry Leader - Communications, Media and Technology, Infosys.
Infosys has launched three generative AI solutions, all powered by Infosys Topaz and leveraging NVIDIA's advanced AI tools, such as NVIDIA NIM inference microservices, NeMo Retriever embedding models, and NeMo Guardrails, to create and deploy large language models (LLMs) tailored to the telco domain. In addition, Infosys Topaz combines NVIDIA Riva to create real-time conversational AI pipelines, allowing call center agents to access live transcription and translation capabilities.
The first solution, TOSCA Network Service Design, uses NVIDIA generative AI to develop and configure TOSCA (Topology and Orchestration Specification for Cloud Applications) templates, which dramatically improves the network service design process. This solution uses NVIDIA NIM and NeMo Retriever microservices, leading in a 28% reduction in latency and a 15% increase in accuracy.
The second solution, an AI-powered smart Networking Operations Center, allows network engineers and operations professionals to fix network faults faster and more precisely. Using NVIDIA NIM and NeMo Retriever, this solution minimizes the meantime to handle network problems, improving customer experience by delivering 61% lower latency and 22% higher accuracy.
The third solution, Infosys Cortex, is a generative AI-powered platform for revolutionizing contact centers. Infosys Cortex, based on Infosys Topaz and Infosys Cobalt, offers realistic client simulations, allowing trainee agents to hone their abilities in a fully immersive environment. This platform increases operational efficiency and productivity, optimizing the entire generative AI pipeline and lowering inference costs.
"Telcos are increasingly adopting generative AI solutions to improve the productivity of their businesses with smarter networks, more efficient operations, and enhanced customer service. Leveraging NVIDIA's full-stack accelerated computing and AI platform, Infosys Topaz is delivering a suite of domain-specific solutions that will help telcos accelerate and streamline their adoption of generative AI," said Ronnie Vasishta, Senior Vice President of Telecom at NVIDIA.
