Sprinklr has partnered with Contact Center as a Service (CCaaS) and customer experience specialists infinit.cx to help organizations in the DACH region (Germany, Austria, and Switzerland) to optimize Sprinklr Service and seamlessly transition their customer service to the cloud, including more than 30 digital channels. The deal will enable enterprises to unify their customer service, marketing, and research strategies through Sprinklr’s Unified-CXM platform.
“With over 40 years of consulting experience in CX and customer service, infinit.cx understands the technology enterprises need to reinvent their business and we only partner with companies that provide the most innovative solutions on the market. With this in mind, our partnership with Sprinklr is a significant milestone in transforming how we support enterprises for the future. Together, Sprinklr and infinit.cx will bring the right strategy and technology enterprises need to execute a complete digital customer experience transformation focused on putting customers first. With Sprinklr, we can help companies un-silo their customer-facing functions and work together,” said Stefan Grünzner, CEO of infinit.cx.
One of Europe's largest telco providers, Deutsche Telekom, is already experiencing the benefits made possible by this partnership. The company will leverage Sprinklr and infinit.cx support to move its European contact centers with 40,000 customer service agents across 11 countries onto Sprinklr's AI-powered customer service platform. As a result, Deutsche Telekom will see streamlined operations, improved productivity, and enhanced customer experiences.
Interested enterprises can work with a team of experts from infinit.cx who will help implement Sprinklr Service and Sprinklr AI+, for a consistent user experience.
“Today’s leading brands are accelerating digital transformation with AI, leveraging insights from external data, and unifying their customer-facing front office operations. While businesses now grasp the value of AI, near-term productivity improvements will be a minimum of 20-40% for knowledge workers. We are excited by customers’ demand for AI, and together with infinit.cx, we will help the most innovative customers harness AI to its full extent, act on actionable insights, and eliminate silos to provide exceptional customer experiences,” said Sprinklr Founder and CEO Ragy Thomas.
Going forward, infinit.cx and Sprinklr are set to join forces beyond the realm of Sprinklr Service. Together, they will support European brands in overseeing every interaction with their customers, utilizing the three supplementary product suites within Sprinklr's Unified-CXM platform: Sprinklr Marketing, Sprinklr Insights, and Sprinklr Social.