Uberall has unveiled its Fall product release, marking the onset of a new era in location-based growth driven by AI. The latest release brings forth a significant platform enhancement, introducing advanced AI-powered capabilities to transform how local businesses engage with their customer base.
"At Uberall, we're all dedicated to harnessing the power of AI. We created an intelligent platform layer deeply integrated with our infrastructure and its unique ecosystem position. It already leverages our data expertise and user-friendly interfaces and empowers clients to intuitively supercharge their efficiency and capabilities – and overall boost their performance. Our AI vision focuses on enhancing every customer interaction and unlocking our clients' full potential. It's all about scaling authentic customer relationships," Florian Huebner, the CEO and Co-Founder of Uberall.
Message Assistant
Message Assistant is the latest solution for elevating customer engagement through conversational intelligence. The newly revealed Message Assistant leverages an extensive range of information sources to provide in-depth, accurate, and captivating responses on various messaging platforms, including Google, Facebook, Instagram, and web chat.
The solution takes full advantage of information by broadening the chatbot's knowledge base beyond location data to encompass website FAQs, inventory details, help articles, and more, ensuring top-quality customer interactions. Furthermore, it offers enhanced language support, allowing effortless communication with customers in over 100 languages without requiring complex setup, streamlining multilingual interactions.
Review Assistant
Review Assistant is a reliable partner for effortlessly handling online reviews. The new review assistant stands out for its ability to craft context-aware, linguistically precise responses with exceptional speed and effectiveness. This AI-powered innovation streamlines the process of crafting responses by providing creative suggestions, relieving brands of the burden of repetitive responses to numerous reviews. It considers factors such as the review's sentiment, rating, business details, customer feedback, and even the language of the review, making it possible to generate customized responses with just a single click.
We talked with Stéphanie Génin, Uberall's Senior Vice President of Marketing, to uncover why local rankings and business messaging matter for a seamless customer journey.
