Verint has announced the introduction of the Verint Knowledge Automation Bot as part of its popular Agent Copilot Bots lineup. The AI-powered tool aims to streamline and improve the contact center experience by eliminating the need for agents to manually search for customer answers while on hold.
“The Verint Knowledge Automation Bot is a unique and compelling offering that increases agent capacity and can reduce average call duration by 45 seconds. Brands can now revamp their approach to knowledge in days instead of months. Contact centers can significantly reduce average call duration while elevating both agent experience and customer experience, driving stronger and faster AI business outcomes,” said Verint’s Heather Richards, vice president, Go-to-Market.
The Verint Knowledge Automation Bot scans multiple internal content sources and uses Generative AI (GenAI) to provide a concise, comprehensive summary, delivering faster and more accurate responses to customer queries.
This solution enables businesses to maximize existing resources without needing time-consuming content migration or restructuring, allowing them to pull from various enterprise data repositories seamlessly.
Some other bots in the company's lineup include the Verint TimeFlex Bot and the Verint Personal Identifiable Information (PII) Redaction Bot.
