Verint has achieved co-sell-ready status with Microsoft, enabling businesses to enhance customer experience automation through the Verint platform Azure.
Additionally, the Verint Open Contact Center as a Service (CCaaS) Platform will soon be accessible for commercial use on the Microsoft Azure Marketplace and is expected to be available by early fall.
This partnership between Verint and Microsoft aims to help companies enhance their customer experience while simultaneously lowering operational expenses by boosting automation in customer interactions.
“As a top tier Microsoft partner, our expanded relationship presents a global opportunity to work together to bring CX automation to more enterprises. By leveraging data and AI to increase CX automation, our Open CCaaS Platform enables brands to elevate CX while lowering operating costs,” says John Bourne, senior vice president, global channels and alliances, Verint.
Verint Platform enables brands to focus on automating customer experiences and readily harness the power of artificial intelligence (AI), including generative AI. This allows bots to complement the human workforce in unprecedented ways.
This cutting-edge open CCaaS platform delivers customer experience automation and reduces operational expenses.
The Azure Marketplace is an online marketplace where cloud solutions, certified to operate on Azure, are bought and sold. It functions as a platform that connects businesses searching for cutting-edge, cloud-based solutions with partners who have created ready-to-use solutions.
In April this year, Verint announced enhanced features for its Verint Intelligent Virtual Assistant (IVA), including a platform for designing and deploying IVAs more quickly and effectively, enabling teams to work together and scale their efforts.