Vyopta has unveiled an innovative integration that will strengthen the support for Zoom's Quality of Service Subscription (QSS), specifically tailored for Zoom Phones. This will deliver dynamic real-time reporting and diagnostics, leveraging the new APIs introduced by Zoom to enhance monitoring capabilities.
Vyopta aims to transform how enterprises comprehend and manage the quality of experience for their Zoom Phone users. Leveraging Zoom QSS enables Vyopta to deliver instant responses to call quality issues, providing actionable insights and cutting-edge real-time analytics. This approach not only streamlines the troubleshooting process but also facilitates proactive issue detection, root cause identification, and swift remediation steps.
"We are excited to continue our partnership with Zoom, a leader in the softphone and UCaaS market. This collaboration is a testament to our commitment to enhancing digital communication technologies for better enterprise performance," said Alfredo Ramirez, CEO of Vyopta.
Moreover, Vyopta's intelligent monitoring and alerts engine, coupled with contextual intelligence and customizable dashboards, ensures a holistic and comprehensive overview of the digital collaboration landscape.
Zoom's expansion in the Unified Communications as a Service (UCaaS) sector has been underscored by recent achievements. Zoom Phone, for instance, has surged to seven million paid seats, while Zoom Contact Center has garnered 700 customers. Additionally, the Zoom AI Companion has swiftly activated over 220,000 accounts in less than two months.
"A crucial aspect of successful collaboration is understanding how organizations experience and utilize the collaboration tools and workspaces they have invested in, like Zoom. It is of utmost importance to prioritize the quality of this experience to ensure effective collaboration," said Mitch Ricks, Global Leader of ISV Partnerships and Strategy at Zoom.
Elsewhere, Zoom has unveiled a series of enhancements to its AI-powered customer experience (CX) suite, accompanied by a fresh lineup of pricing plans set to roll out in the near future.
