Communications infrastructure provider Zayo and contact center solutions company RingCentral have joined forces to help businesses improve workplace productivity and deliver exceptional customer experiences. Their joint offering - Zayo UC+ with RingCentral - provides enterprises with secure, AI-powered cloud communications and contact center capabilities.
The cloud-based UCaaS (Unified Communications as a Service) solution integrates voice, video, chat, SMS, fax, and contact center services into a single platform powered by Zayo's robust network infrastructure.
The solution's AI features provide real-time insights from all communication channels while low-latency connectivity enables seamless communication workflows across applications, including Salesforce, Microsoft, Google, and more.
“Bringing RingCentral into Zayo’s lineup means our customers will have access to the best communications solutions from RingCentral, all supported by Zayo’s robust network and our expertise in implementation and management—ensuring everything works seamlessly,” said Michael McKerley, SVP of Managed Services at Zayo.
With 20+ years of managed services experience, the Zayo expert team ensures smooth execution and support from start to finish, all under one service contract. The addition of RingCX empowers Zayo’s clients to elevate their own customer interactions across 20+ digital channels, using AI tools like summaries and post-call transcripts.
