CallMiner has launched the CallMiner App Marketplace, a central hub for complementary partner technology apps and services, together with CallMiner product extensions.
“CallMiner has always prided itself on being the most flexible conversation intelligence platform on the market, empowering our customers to easily integrate with other systems and leverage partners to get the most out of their CallMiner-supported programs. The CallMiner App Marketplace expands this vision, creating a destination to discover everything from CallMiner add-ons to technology and services from certified partners. Further, it represents an outlet for partners to acquire new customers and expand their businesses. We’re excited about the new opportunities it is going to bring to CallMiner customers and partners alike,” said Scott Kendrick, SVP of Strategy and Alliances, CallMiner.
The CallMiner App Marketplace enhances the platform's openness and flexibility by providing a simple, seamless mechanism for CallMiner customers and partners to interact and conduct business.
The App Marketplace allows CallMiner partners to promote their solutions to CallMiner clients. Third-party service providers can offer their experience in industry-specific solutions, staff augmentations, bespoke integrations, and more, while technology partners that interact with CallMiner can provide end users with improved data and insights. CallMiner partners can use the App Marketplace to generate new business and money.
Boosting the CallMiner ecosystem
Furthermore, the marketplace increases the CallMiner ecosystem, which customers have already invested in. This single destination increases visibility into available platform extensions, including CallMiner's integrated solutions and value-added services that can boost the value of their conversation intelligence investment.
CallMiner clients can interact with many of the top contact center and customer experience service and technology providers through the CallMiner App Marketplace. Some of these services are the service providers that serve small and large enterprise contact centers, business process outsourcers (BPOs) who deliver high-performing agents, as well as technology providers that expand the capabilities of the CallMiner platform into specific areas such as conversational AI, gamification, etc.
The CallMiner App Marketplace has launched with several best-in-class partners, including Alvaria, Amplified Analytics, Boost.ai, Davies Group, Deepgram, Etech Global Services, Keatext, Verbio, Zenylitics, ZIZO Technologies, and more.
Elsewhere, CallMiner has introduced new generative AI features to its platform, improving user-friendliness and time-to-value.
