Avaya has integrated Verint's solutions and AI-powered bots into the Avaya Experience Platform, as part of their latest partnership.
These integrations provide joint customers with the flexibility to customize their contact center environments, either on-premise or in the cloud, without disrupting business operations. Avaya's strategy of "Innovation Without Disruption" allows brands to add new features seamlessly.
Customers now have access to over 50 AI-powered bots via Verint’s Open Platform, with many already delivering AI-driven business outcomes. Verint has recently introduced new bots, including the Verint Agent Copilot Bot, which automates tasks to enhance agent capacity, and the Verint Knowledge Automation Bot, which uses generative AI to summarize information from multiple sources for quick customer responses. Additionally, Verint expanded its contact center business analytics with the Verint Genie Bot, which provides actionable insights from customer interaction data quickly, improving decision-making in the contact center and beyond.
“Our long-standing partnership with Verint is built on a mutual dedication to empower organizations globally with innovative customer experience solutions. Avaya’s continued alignment with Verint allows us to give our joint customers the latest AI features to innovate their contact centers, underscoring our commitment to ‘Innovation Without Disruption.’ By leveraging our strong partnership ecosystem, we are uniquely positioned to help brands pursue innovation at their pace without the business disruptions that often get in the way,” said Eric Rossman, GVP of partnerships and alliances, Avaya.
