Mitto has forged a strategic alliance with MoEngage to revolutionize the quality and cost-effectiveness of WhatsApp Business and SMS communications while enhancing the overall customer experience. Mitto's integration into the MoEngage Catalyst partner program, designed to accelerate brand scaling, marks a pivotal moment in omnichannel communication.
"Our partnership with MoEngage reinforces our commitment to not just empowering brands with innovative communication tools but to reshaping the future of how businesses interact and care for customers," said, Andrea Giacomini, CEO, Mitto.
This dynamic collaboration opens up a host of opportunities for MoEngage users, enabling them to harness the power of Mitto's cutting-edge SMS API and WhatsApp Business communication solutions for engaging in two-way, personalized conversations with customers on a global scale.
In addition, users can optimize cost efficiency and expand their outreach through Mitto's proprietary AI-routing platform. This platform proactively monitors carrier networks, conducts simulations, and analyzes and prioritizes traffic, ensuring problem mitigation, identifying optimal message paths, and achieving the fastest delivery speeds at the most economical price points.
The integration also enables users to drive sales, enhance customer retention, and foster deeper connections by leveraging personalized campaigns, round-the-clock support, and innovative loyalty programs.
Other benefits include seamlessly segmenting customers, tailoring messaging, monitoring real-time key performance indicators, and boosting operational efficiency through event-triggered automation.
"We believe that our collaborative efforts with Mitto will help businesses delight customers with unforgettable, hyper-personalized experiences across high-impact channels that make them feel seen, heard, and understood, " stated Raviteja Dodda, Founder and CEO, MoEngage.
By combining their strengths, Mitto and MoEngage allow brands to maximize return on investment (ROI) and deliver unparalleled conversational experiences to consumers across the globe.
In other news, Mitto has announced that the users of Oracle Responsys can seamlessly integrate with WhatsApp Business directly via the Oracle Marketplace.
