Verint has revealed that a major U.S. retailer has drastically cut its hiring expenses for around 2,000 new agents each year by implementing the Verint Interviewing Bot.
“After deploying the Verint Interviewing Bot, the retailer was quickly able to benefit from business outcomes related to contact center hiring costs. Contact centers are competing for the same employees so brands must be able to quickly identify the best candidates. The Verint Intelligent Interviewing Bot automates candidate screening which increases the speed and quality for new agent hiring while reducing operating costs,” says David Singer, Global Vice President, Go-to-Market Strategy, Verint.
Previously, the retailer's hiring process involved a manual, two-step recruitment approach. Now, with the Verint Interviewing Bot, candidates' interview responses are analyzed to identify those most likely to excel in specific roles. This automation of the early candidate screening and assessment stages has led to a 50% reduction in hiring costs for the retailer.
Verint's bots have recently been used by many of its growing customers, including leading online retailers, multinational banks, and prominent Fortune 500 enterprises, which have all highlighted improvements in their digital transformations and customer experiences.
